Answered 24/7 by our Madison crew Five local techs · 47 towns · No money up frontHablamos español608-974-1788
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Your privacy

Privacy & discretion

What happened in your home stays between us. A quiet crew, gear in closed cases and your information never sold.

No money up frontPrice approved firstInsurance billed for youLocal techs, 24/7

How we protect you

Discretion on every job

We work quietly and keep equipment out of sight when we can. We don’t talk about jobs with neighbors, and we don’t post photos of anyone’s home.

Photos we take are for your insurance claim and your records only. Your contact details are used to help you and are never sold or shared for marketing.

On the job

How we keep a low profile

We park thoughtfully, carry equipment in and out without fuss and keep doors closed while we work. In apartment buildings we use service entrances when we can. If you’d like us to come at a certain time or use a side entrance, tell us and we’ll plan around it.

Our techs don’t discuss what they see with anyone but you and the people you name, like your insurer or a family member. If a neighbor asks, we simply say we’re doing work for the owner.

Your information

What we do with your details

We use your name, phone number, address and insurance details to schedule and do the work, file your claim and help with victim compensation when it applies. We share them only with the people involved in your job, like your insurer or adjuster, and only as needed.

Job photos document the work for insurance and your records. They’re never used in our marketing or posted online. If you have questions about your information, call us any time.

Neighbors don't need to know why we're there. We keep a low profile, carry gear in closed cases and keep the conversation between us and the family.
The MadTown crew
Kevin, Robyn, Gabby, Rick and Joe

We’re here right now

You don't have to handle this alone

Call now. The tech closest to you starts driving while we talk, and nothing happens until you approve the plan. Day or night, no money up front.

¿Prefiere hablar en español? Ofrecemos asistencia bilingüe cuando la necesite. Llame al 608-974-1788.

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Point your phone’s camera at the code and it saves MadTown Biohazard to your contacts, with a link back to this page. It’s handy to keep, or to share with family, a funeral director or a property manager when someone needs help fast.

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Jobs available

We hire local. Join our cleanup team

Steady, meaningful work in Madison and across south central Wisconsin. We hire people from the towns we serve and train you to IICRC standards.