Contact us
Call MadTown Biohazard 24/7: 608-974-1788
Call, text or send a request. A real person answers, any hour, and the tech who covers your town heads out right away. Nothing starts until you approve the plan.
No money up frontPrice approved firstInsurance billed for youLocal techs, 24/7
Techs on standby now
Talk to a local tech now
Tell us what happened and where. The local tech closest to you is on the way while we talk. No pressure, and nothing to pay up front.
- The tech closest to you heads out right away
- Written scope and price you approve first
- No money up front. We bill your insurance
Request a call back
Tell us what happened
Fill this in and we’ll call you right back. If it’s urgent, please call instead.
What to have ready (if you can)
- The address and the kind of building
- Roughly what happened and which rooms
- Whether police or the medical examiner have released the property
- Your insurance company and policy number, if you have them
Based in Madison. Five local techs cover Dane County and south central Wisconsin, each in their own zone.
¿Habla español? Ofrecemos asistencia bilingüe. Llámenos o envíe un mensaje de texto. En español
If you or someone you love is struggling, help is available right now. Call or text 988 (Suicide & Crisis Lifeline), any time. If anyone is in danger, call 911.
After you call
What happens next
A real person answers 24/7. We ask a few simple questions, tell you who’s coming and when, and explain what happens at the property. Nothing starts until you’ve seen a written scope and said yes, and you won’t be asked for money up front.
If you’d rather text, that works too. Send the address and a short description, and we’ll call or text back right away.
- A real person, any hour
- A name and an honest arrival time
- Written scope and price before any work
- No money up front
Before we get there
Your next three steps
Pick what happened. These are the same first steps we walk callers through on the phone.
What happened?
Pick one. See your next three steps.- NowCall 911Police and the Dane County Medical Examiner come first. Don't move or clean anything.
- NextWait for the releaseThe Dane County Medical Examiner tells the family when the home is released. Close the door and turn off the furnace or AC fan to that room.
- ThenCall usYour zone's tech walks through with you, sets keepsakes aside and gives you a written price. We call your insurer.
- NowStay safe and call 911Police control the scene until investigators finish. Ask for the case number before officers leave.
- NextWait for the releaseCall us while you wait, so a tech is ready the minute the property is released.
- ThenWe clean and documentBlood, glass and print powder removed, with photos for insurance and Wisconsin victim compensation.
- NowCall 911, and 988 if you need itCall or text 988 any time, for anyone in the family. You don't have to hold this alone.
- NextYou don't have to go back inGive us a key or a door code. We confirm the release for you.
- ThenQuiet, private cleanupPersonal items set aside for you. We handle the insurance, so you don't have to explain what happened.
- NowGet care for the personThen keep children and pets away from the area. Don't scrub it.
- NextSmall spot on tile? Gloves and disinfectantIf it soaked into carpet, a mattress, a couch or a car seat, call us instead.
- ThenWe trace it and disinfectPad, grout and seams checked. Waste goes to a licensed facility, with paperwork for insurance.
- NowCall 911, don't go further inPolice and the Dane County Medical Examiner release the unit.
- NextKnow the 60-day ruleUnder Wis. Stat. 704.165, the tenancy generally ends 60 days after you learn of the death, or at the end of the lease.
- ThenWe clean, check neighbors, documentUnits beside and below checked, belongings set aside for the estate, photos for your insurer.
- FirstStart with safety, not stuffA working kitchen, a clear way out and no hidden biohazards come first.
- NextBring the person into the planWe agree on what stays before anything goes. Your county's ADRC can help the family too.
- ThenRoom by room, at their paceKeepsakes and papers saved, hazards handled, photo updates for family who live away.
The tech who covers your town picks up and heads out. The whole crew comes in on big jobs.
Call 608-974-1788Find your tech
Five zones around Madison
National franchises route a Madison call through a hotline and send whoever is free. We send the person who covers your zone. Pick a tech, or tap a town on the map.
Stylized map, roughly to scale. Rings show the five zones. Every town we serve is marked. Tap one to open its page.
Every town we cover
From the Capitol Square out to Janesville, Baraboo, Portage and Monroe. If your town isn’t listed, call. We likely cover it.
Kevin’s zone
When families in Madison contact our local office after a traumatic event, we understand how important compassion and professionalism are. Our job is to handle the difficult cleanup process with respect, discretion, and attention to safety.Kevin, MadTown tech
Robyn’s zone
When a traumatic incident happens in Verona, residents should know that specialized cleanup assistance is available close to home. Our Madison-area office is committed to helping families through these difficult circumstances.Robyn, MadTown tech
Gabby’s zone
After a suicide, families deserve privacy, compassion, and professional assistance. Our Madison-area office is here to help Oregon residents address the cleanup without placing that difficult responsibility on loved ones.Gabby, MadTown tech
Rick’s zone
Cambridge families and property owners deserve access to specialized crime scene cleanup without having to search across Wisconsin for assistance. Our Madison-area office helps connect surrounding communities with professional remediation services.Rick, MadTown tech
Joe’s zone
Families and businesses in Janesville deserve reliable crime scene cleanup services when unexpected tragedies happen. Our Madison-area office is a resource for professional remediation, respectful communication, and careful property cleanup.Joe, MadTown tech
Local help
Who else to call in Dane County
The offices and helplines around a death, a crime or a hard week, with numbers you can tap. Checked November 2026. We have no paid relationship with any of them.
Crisis, right now
Police & medical examiner
Money & insurance
Family, tenants & loss
FAQ
Questions families ask us
Still have a question? Call 608-974-1788 any time and talk to someone on our local team.
As soon as the property is released, day or night. Your call goes to the tech who covers your town, and you get a name and an honest arrival time before you hang up.
No. No deposit and no card on file. We bill your insurance directly and help with Wisconsin crime victim compensation when a crime was involved. Anything left is explained in writing before we start.
Yes, every time. We walk through the affected area, write up the scope and price, and go over it with you. Nothing starts until you approve it. If we find more, we stop and tell you first.
We keep our arrival low-key, carry equipment in closed cases and never discuss a job with anyone but you.
Keep our number handy
Scan to save our 24/7 number
Point your phone’s camera at the code and it saves MadTown Biohazard to your contacts, with a link back to this page. It’s handy to keep, or to share with family, a funeral director or a property manager when someone needs help fast.
On your phone already? Tap to call 608-974-1788
Jobs available
We hire local. Join our cleanup team
Steady, meaningful work in Madison and across south central Wisconsin. We hire people from the towns we serve and train you to IICRC standards.