Crime scene cleanup Q&A · Verona, WI
What Verona Families Want to Know
Straight answers to the questions Verona families, landlords and business owners ask us about crime scene, death and biohazard cleanup. For everything about our Verona service, see our main Verona cleanup page.
Robyn covers VeronaAnswered 24/7No money up front
Your Verona tech is Robyn
Robyn covers inner Dane County communities. Call and Robyn or the nearest tech on our crew heads out while you're still on the phone.
608-974-1788- A written price you approve first
- No money up front. We bill insurance
- Licensed biohazard waste disposal
9 topics, 30 questions. Jump to one, or read them all. Already know what you need? Go to the Verona page or call 608-974-1788.
The first hours
Right after it happens in Verona
What to do, who comes and what you can leave for later.
Go deeper: Death at home: the first 24 hours · Cleanup in Verona
Once the Verona Police Department and the Dane County Medical Examiner finish, the home is released back to the family or owner. Nothing about the cleanup is handled for you at that point, which is why families call us next. Robyn can walk through with you the same day.
There’s no set time. A natural death is often released the same day, while a crime can take longer. Call us while you wait so a tech is ready when the release comes.
Often yes, if you stay out of the affected room, keep the door closed and turn off the furnace or AC fan that serves it. If the odor has spread through the house, it’s better to stay somewhere else for a night or two.
Call 608-974-1788. Nights, weekends and holidays are when a lot of these calls come in, and a real person on our crew answers.
After a death
When someone died at home in Verona
Unattended deaths, deaths found days later and what the cleanup really involves.
Go deeper: Unattended death cleanup · Death odor removal · Cleanup in Verona
We remove everything the fluids reached, which often means carpet, pad and sometimes subfloor or drywall. Then we clean and disinfect the structure, seal it, treat the odor and rebuild what came out. In new subdivisions, apartments and older downtown homes, that usually takes one to a few days.
Many things can be. We go through the room with you first, or with a list from you, and save what we safely can. Nothing personal is thrown out without your OK.
We check it. In Verona apartments and condos, fluid can travel through the floor or along walls, so we look at the units beside and below and tell the owner what we find.
Warm air draws odor out of materials that soaked up fluid. If it comes back, something contaminated was left behind. We test until it’s gone.
After a suicide
After a suicide in Verona
Quiet answers for families. You don’t have to do any of this alone.
Go deeper: Suicide cleanup · Grief support in Dane County · Cleanup in Verona
Only what we need to send the right tech. We won’t ask for details you don’t want to give, and we handle the insurance so you don’t have to explain it again to an adjuster.
Of course. Send a friend, a pastor or a relative, or just give us a lockbox code. We call you with updates.
Call or text 988 any time. Locally, call the Dane County crisis line (Journey Mental Health) at (608) 280-2600. For longer-term support, the American Foundation for Suicide Prevention’s Wisconsin chapter runs loss support groups.
After a crime
After a crime or a shooting in Verona
When you can start, what happens to evidence and who helps victims pay.
Go deeper: Crime scene cleanup · Homicide cleanup · Cleanup in Verona
Only after the Verona Police Department release the scene. Ask the officers before they leave, and get the case number. Call us while you wait, and we’ll be ready the moment it’s released.
No. We never start before police release the scene, and we follow any instructions officers leave for the property.
Insurance first, then Wisconsin crime victim compensation, which lists up to $1,000 for crime scene cleanup for eligible victims. We give you an itemized invoice and photos for the application. See how victim compensation works.
Yes, both. They’re common after a Verona search or entry, and both need different methods than regular cleaning.
Blood & biohazards
Blood, needles and biohazards in Verona
What’s safe to handle yourself and what isn’t.
Go deeper: Blood cleanup · Biohazard cleanup · Drug & needle cleanup · Cleanup in Verona
It can be. Some bloodborne viruses survive for days on surfaces, and dried blood still holds whatever was in it. Treat it as infectious and don’t scrape or sand it.
We do. Soft furniture usually can’t be saved once blood reaches the cushion, so we remove it as medical waste and note it for your claim.
Don’t pick them up or recap them. Keep people away, and call us. We remove sharps safely, check the rest of the property and dispose of them at a licensed facility.
Hoarding
Hoarding help in Verona
How a cleanout works when it’s someone you love.
Go deeper: Hoarding cleanout · Hoarding help in Dane County · Cleanup in Verona
Start with safety, not the stuff: a working kitchen, a clear way out, no hidden hazards. Bring your parent into the plan, and reach out to ADRC of Dane County ((608) 240-7400) for support. We work at their pace.
It depends on the home and the person. A room can be a day. A whole Verona house can be one to two weeks, done in stages.
Insurance & money
Paying for cleanup in Verona
Deductibles, claims and what’s due when.
Go deeper: Insurance & billing · Cleanup cost guide · Cleanup in Verona
Usually, yes. Your deductible applies like it would on any other claim. We’ll tell you what we expect insurance to cover before we start, so there are no surprises.
That’s a question for your agent, since every insurer is different. We keep the claim clean: photos, an itemized scope and direct billing.
No. You can choose your own cleanup company. Your insurer may suggest one, but in Verona you’re free to call a local crew you trust.
Landlords, businesses & vehicles
For Verona landlords, businesses and vehicles
Turnover, after-hours work and cars.
Many units are cleaned in one to three days once the estate has removed belongings. If flooring or drywall has to come out, the rebuild adds time, and we give you a schedule up front.
Yes. After-hours work is normal for us, and we keep the area closed off until it’s safe.
Often it’s worth cleaning, especially if fluid didn’t reach the frame or the vents. We’ll look and tell you honestly, and give your auto insurer what it needs either way.
Local to Verona
Who you're dealing with in Verona
The people and offices involved, by name.
Go deeper: Rebuild after cleanup · Meet our techs · Cleanup in Verona
Robyn. Robyn covers inner Dane County communities, including Verona, and the rest of the crew comes in on big jobs.
No. We’re local to Madison and south central Wisconsin, and the person who answers knows where Verona is.
Families in Verona often work with Ryan Funeral Home. We’re not affiliated with any funeral home, and you can choose any one you like. We’ll schedule around the service.
We rebuild what we remove, with one estimate for your insurer. One company from the first call in Verona to the finished room.
Back to Verona
Everything else about cleanup in Verona
Services, the tech who covers Verona, local police and medical examiner links, funeral homes and the full map are on our main Verona page.
We’re here right now
Still have a question about Verona?
Call and ask. Robyn or the nearest tech on our crew answers Verona questions any hour, and there’s no charge to talk it through.
¿Prefiere hablar en español? Ofrecemos asistencia bilingüe cuando la necesite. Llame al 608-974-1788.
Keep our number handy
Scan to save our 24/7 number
Point your phone’s camera at the code and it saves MadTown Biohazard to your contacts, with a link back to this page. It’s handy to keep, or to share with family, a funeral director or a property manager when someone needs help fast.
On your phone already? Tap to call 608-974-1788
Jobs available
We hire local. Join our cleanup team
Steady, meaningful work in Madison and across south central Wisconsin. We hire people from the towns we serve and train you to IICRC standards.